Draft · awaiting Trent's approval · placeholders in brackets
We keep what you tell us. Only what we need, only for as long as we need it.
[COMPANY NAME (Pty) Ltd], [PHYSICAL ADDRESS]. Information Officer: [INFORMATION OFFICER NAME], [EMAIL ADDRESS]. We are the responsible party under the Protection of Personal Information Act (POPIA).
Your name, email, phone, delivery choice and, for courier, your address. Your order: what, how many, the total, your reference. We do not take or keep card numbers. Card payments are handled by Yoco.
To make, deliver and support your order, to answer you, and to keep the records the law requires. We do not sell your details. We send no marketing unless you ask for it, and you can stop it at any time.
Only those who help us fulfil your order: Yoco (payments), [COURIER] (delivery), Formspree (order notifications) and Cloudflare (hosting the site). Some of them store data outside South Africa, under protections comparable to POPIA.
Your bag is kept in your own browser, not on our side, until you check out. We use no tracking or advertising cookies.
Order and tax records: five years, as the law asks. Everything else: deleted when it is no longer needed.
Ask us what we hold, to correct it, or to delete it, at [EMAIL ADDRESS]. If you are not happy with our answer, you may complain to the Information Regulator: inforeg.org.za, complaints.IR@inforegulator.org.za.
Last updated [DATE].